Questions about orders

We respect but cannot follow all applicable laws from every country in the world. Laws can change, always check your local law before buying seeds. It is your responsibility to abide by the local laws on the invoice and shipping address.

In rare cases it may occur that the ordered product is not available in stock. In this case, we will inform the customer as soon as possible after ordering. Such an order can be changed or cancelled by the customer.

This is likely when cannot or are not allowed to deliver to your delivery address.

After you place an order with us, you will receive a confirmation email with an overview of the seeds that you’ve ordered. If you haven’t received an email, check your spam folder. You can also log in on our webshop with the account you used for ordering. Here you will find the current status of the order. As soon as your order is sent, you will receive an email and the order status will change in your account.

You can cancel an order within 2 hours after ordering. If you haven’t paid for the order, you don’t have to inform us about your cancellation. In this case, the order will be cancelled automatically after a certain period of time.

Our products can not be delivered to PO boxes.

During checkout you can add an invoice address and if preferred a different delivery address. If you want to change the delivery address after you have placed your order, send as soon as possible an email to info[@]keraseeds.com with your order number and request. Of course, it is not possible to change the delivery address of an order that has already been dispatched.

You will receive a tracking number, so you can monitor the progress of the delivery.