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Questions about products
Can you give me advice on how to grow cannabis?
No, sorry. For legal reasons we cannot answer questions about growing.
Can you give me advice on how to use cannabis?
No, sorry. For legal reasons we cannot answer questions about using.
Is it allowed to grow cannabis anywhere?
No, unfortunately it is not allowed to grow cannabis everywhere. Cannabis seeds should therefore be kept as collectible souvenirs by customers in areas where cultivation of cannabis is illegal.
Why should I choose Kera Seeds for expanding my cannabis seeds collection?
Kera Seeds is fanatical about customer support and will take good care of you.
Kera Seeds has all of the finest strains on the planet.
Kera Seeds cares about the cannabis scene and is willing to help bring positive change.
Kera Seeds always ships on discrete envelopes and packages.
Kera Seeds runs the best promotions in the scene.
Kera Seeds has no hidden charges.
How to recognize the difference between a male plant and a female plant?
A male plant is often long and thin and has fewer leaves. The moment the plant starts to flower, a male plant has seed male flowers or seed ‘balls’. A female plant will never have these but she has flowers and resin. A male plant can fertilise a female plant so a female plant will produce seeds. The result of the production of seeds by the female plant is that energy is lost and this results in a smaller harvest. We only sell female seeds.
Do you sell male or regular seeds?
No, we do not sell male seeds.
How do I store seeds?
If you don’t intend to use your seeds immediately it’s important to store them properly. If you fail to do so, they may lose germinability and may become unusable. It is vital that you store seeds properly if you want to cultivate plants later. Store seeds in a cool, dark place, the refrigerator is perfect for that. Store it airtight at a temperature between 3 and 7 degrees Celsius. If you have stored your beloved seeds in an airtight, watertight manner in a dark place at the right temperature then they can be kept viable for up to 2 years.
How long can I store my cannabis seeds?
If stored correctly, cannabis seeds have an excellent shelf life and could in theory be stored for at least 10 years. However, the success rate of the seeds germination does drop significantly after two years of storage. When you decide to germinate old seeds, make sure to take them out of the refrigerator at least 12 hours and then soak these older seeds for 12 hours in 22C° water with a couple of drops of hydrogen peroxide to soften the shell.This way the seeds can acclimate, which will increase the chance of germination.
Why do you first need to germinate your seeds?
Best results are reached by first germinating the seeds in a controlled environment. It increases the chance that the seeds germinate well. When you directly put seeds in the ground without germinating it first, it is probable that a part of the seeds will not come up.
How do I best germinate my seeds?
Germination goes best between humid cottons in a controlled environment. If you germinate in a petri dish with cottons, water and the right temperature, up to 95% of the seeds will germinate.
Questions about orders
Is it legal to order seeds?
We respect but cannot follow all applicable laws from every country in the world. Laws can change, always check your local law before buying seeds. It is your responsibility to abide by the local laws on the invoice and shipping address.
What happens if the variety is not in stock?
In rare cases it may occur that the ordered product is not available in stock. In this case, we will inform the customer as soon as possible after ordering. Such an order can be changed or cancelled by the customer.
Why won't my order go through?
This is likely when cannot or are not allowed to deliver to your delivery address.
How can I know that the order is placed properly? How do I view the status of my current order?
After you place an order with us, you will receive a confirmation email with an overview of the seeds that you’ve ordered. If you haven’t received an email, check your spam folder. You can also log in on our webshop with the account you used for ordering. Here you will find the current status of the order. As soon as your order is sent, you will receive an email and the order status will change in your account.
Can I cancel an order?
You can cancel an order within 2 hours after ordering. If you haven’t paid for the order, you don’t have to inform us about your cancellation. In this case, the order will be cancelled automatically after a certain period of time.
Can I have my order shipped to a P.O. Box address?
Our products can not be delivered to PO boxes.
Can I change my delivery address?
During checkout you can add an invoice address and if preferred a different delivery address. If you want to change the delivery address after you have placed your order, send as soon as possible an email to info[@]keraseeds.com with your order number and request. Of course, it is not possible to change the delivery address of an order that has already been dispatched.
How can I track my order?
You will receive a tracking number, so you can monitor the progress of the delivery.
Questions about payments
Can I pay with Check, Ukash, Paypal or Western Union?
No, the policy of these companies does not allow us to offer payment services.
What payment options do you offer?
Credit Card, Bank Transfer, Bitcoin, Cash Registered Post. We cannot be held liable for payments lost in transit. Use your order number as payment reference.
What are your bank details?
Account Name: Kera International B.V.
IBAN Number: NL60INGB0006985462
BIC/Swift Number: INGBNL2A
Bank Address: ING Bank Tilburg, The Netherlands
What will appear on the credit card or bank statement?
Our company name Kera International will appear on the bank statement. Privacy is our top priority, we carefully process your data. The word ‘seeds’ will never appear on your credit card or bank statement. So no one can ever find out you’ve bought cannabis seeds.
How long will it take before you receive my payment?
If you pay by credit card or debit card, your payment is processed in 1 working day. This allows us to quickly process and ship out your order. Payments through Direct Bank Wire / Bank Transfer can take up to 5 working days to be processed. Cash payments depend on your way to send the cash. Due to the questionable security of sending cash by mail, we strongly recommend you to consider other payment options.
What is the status of my current payment?
To check your payment status, visit the order status page in your account. To access this, log into the same account of our webshop that you used to make the payment.
Questions about shipments
What are the shipping costs?
Please refer to our Shipping & Returns page to see all shipping costs.
Can I collect my order in person?
No, our warehouse has no option for pickups.
Can you ship my item with something else?
No, we only ship with the items listed on the order with our discrete envelopes or packages.
How is my order packaged?
We package and send your order in a bubble wrapped envelope that fits through any normal post box. There is absolutely no visible sign or description on the packaging as to the contents of your order. If your products do not fit in such envelopes, we’ll use a stealth white cardboard box. The biggest orders are packed in a plain cardboard box.
Can someone see inside the packaging?
There is no visible sign or description on the packaging as to the contents of your order.
Can I ship my order insured?
Yes, that is possible. Make sure to notify us in the remarks field during checkout. Please refer to our delivery options page to see the costs. For more information send an email to us.
How is my order sent?
All orders are by default sent by Tour De Ville, Post NL or DHL but depending on the reach of these shippers this might change. The cannabis seeds are packed in a sturdy bubble envelope or parcel. You can’t tell from the exterior of the parcel that there are cannabis seeds inside. Only your name and the return address are on the package.
Can you send my order with UPS Express?
Yes we can send your order with UPS Express. Depending on the delivery address, this service has an extra charge of at least € 35,00. Please contact us via email if you have an express delivery.
To which countries do you deliver?
We send to most countries in the European Union and North America. We do not send seeds to countries where it is forbidden to trade in cannabis seeds, for example China and Russia. Check the legislation of the delivery address you have in mind before ordering, always obey your local laws. If you are not sure: prior to ordering, send an email to us.
How long will it take for my order to arrive?
It can take anywhere between one to ten business days before your order is delivered. The duration of the shipment depends on the selected payment method, the distance to be covered and the processing speed of the postal service in your area. Credit card and Bitcoin payments are the quickest option, payments are processed in 1 day. Bank transfers can take up to 5 working days, do not forget to mention your order number. Cash payments depend on your way to send the cash. Due to the questionable security of sending cash by mail, we strongly recommend you to consider other payment options. Also read our Shipping & Returns page.